FAQs
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This is a consumer only promotion. Claims by intermediary 3rd parties cannot be accepted. Please confirm that you are the end consumer residing at the address stated within the claim.
E-Nr Panel
This can be located in different locations on your appliance. For further assistance on where to locate your E-Nr number please visit
https://www.neff-home.com/uk/service/support/service-assistant.
You will need to click on the drop down and select your appliance, this will then show you a diagram of where you can locate the E-Nr number on your appliance
Before you begin your claim, please ensure you have gathered all necessary information and supporting documents. You will need;
Model code and FD number of all purchased appliances. For assistance in locating the FD numbers, please
click here
.
Photographs of each appliance installed in your kitchen (.jpg, .jpeg, .png format only).
Original purchase document(s) that includes;
An itemised list of all appliances and furniture purchased (with a minimum of 5 cabinets)
Proof that the deposit or initial payment was paid within the promotion dates.
Confirmation that the entire balance has been paid in full or proof of finance agreement in place.
