FAQs
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This is a consumer only promotion. Claims by intermediary 3rd parties cannot be accepted. Please confirm that you are the end consumer residing at the address stated within the claim.
E-Nr Panel
This can be located in different locations on your appliance. For further assistance on where to locate your E-Nr number please visit
https://www.neff-home.com/uk/service/support/service-assistant.
You will need to click on the drop down and select your appliance, this will then show you a diagram of where you can locate the E-Nr number on your appliance
Before you begin your claim, please ensure you have gathered all necessary information and supporting documents. You will need;
Model code and FD number of all purchased appliances. For assistance in locating the FD numbers, please
click here
.
Photographs of each appliance installed in your kitchen.
Photographs
of each appliances rating plate sticker.
click here
to see an example. If you are unable to access the rating plate on your Hob or Cooker hood, please upload a photograph of these appliances installed in your kitchen. Photographs of the rating plate on all other appliance categories are mandatory.
Original purchase document(s) that includes;
Original purchase date
An itemised list of all appliances and furniture purchased (with a minimum of 5 cabinets)
Proof that the deposit or initial payment was paid within the promotion dates.
Confirmation that the entire balance has been paid in full.
